We know things come up, so we make it as easy as possible to change a reservation. Our quickest and cheapest option is to visit Manage Travel where you can change or cancel your reservation. If you prefer a more personal touch, you can speak to one of our friendly Customer Service Agents at the airport or call one of our reservation centers; however, these options cost more than our self-service online option. Reservations can be modified or cancelled up to 24 hours before scheduled departure.
Some of our customers are eligible for changes or cancellations at no cost.
Reservations made 7 days or more before scheduled departure date.
Reservations made less than 7 days before scheduled departure date.
Modification or Cancellation made within 24 hours of original booking.
When your new fare is less than the original fare, we will provide you with a Future Travel Credit which can be used within 60 days to book any available travel. If the new flight has a higher fare, you will need to pay the applicable fare difference including any difference in government taxes and fees.
As a benefit to our customers cancelling a reservation online, we will provide you with a $10 per one way (maximum $20) voucher to be applied towards future travel even if the value of the reservation is less than the cancellation charge.